Effective Date: June 2025
- We respect your privacy
- Sertori Consulting Pty Ltd (ACN 654214918, “we”, “us”, “our”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect, use, disclose and manage your personal information.
- We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), including amendments under the Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022, and to the extent applicable, the EU General Data Protection Regulation (GDPR).
- Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. This includes information such as your name, email address, phone number, address, identification numbers, or any other information that can reasonably identify you.
- You may contact us in writing at [email protected] for further information about this Privacy Policy.
- What personal information we collect
Sertori Consulting Pty Ltd may collect and hold the following types of personal information:
- Contact information: name, email address, phone number, postal address
- Professional information: job title, company name, industry, professional qualifications
- Business information: information about your business needs, project requirements, consultation history
- Financial information: billing details, payment information (we do not store credit card details)
- Communication records: records of our communications with you, including emails, meeting notes, and feedback
- Technical information: IP address, browser type, device information when you visit our website
- Marketing preferences: your preferences for receiving marketing communications
We may collect additional information when you:
- Engage our consulting services
- Subscribe to our newsletters or updates
- Participate in surveys or feedback requests
- Attend our events or webinars
- Interact with our website or social media
- How we collect your personal information
Sertori Consulting Pty Ltd collects personal information:
- Directly from you when you provide it through our website, email, phone, or in person
- From publicly available sources where relevant to our business relationship
- Through our website via forms, cookies, and analytics tools
- During business activities including meetings, consultations, and project delivery
By providing personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy and applicable law.
- How we use your personal information
We collect, hold, use and disclose personal information for the following purposes:
- Service delivery: providing consulting services, project management, and professional advice
- Client relationship management: maintaining ongoing business relationships and communication
- Business administration: invoicing, record keeping, and internal business processes
- Marketing and communication: sending newsletters, service updates, and relevant business information (with consent)
- Website functionality: improving our website and user experience
- Legal compliance: meeting our legal and regulatory obligations
- Quality assurance: monitoring and improving our service quality
- Research and development: developing new services and improving existing ones
We will only use your personal information for the purposes disclosed to you, unless you consent to a secondary use or disclosure is required or authorised by law.
If you do not provide requested personal information, we may not be able to provide you with our services or you may not be able to fully access our website.
- Disclosure of your personal information
We may disclose your personal information to:
- Our employees and contractors who need the information to provide services to you
- Professional service providers including lawyers, accountants, and IT service providers
- Government agencies where required by law
- Professional bodies where relevant to maintaining professional standards
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Overseas disclosure: We may disclose personal information to overseas recipients, including cloud service providers. Where we do so, we will ensure appropriate safeguards are in place to protect your personal information in accordance with the APPs.
We may disclose personal information without consent where required or authorised by law, including:
- Court orders, subpoenas, or other legal processes
- Law enforcement investigations
- Protection of public health and safety
- Prevention or investigation of suspected unlawful activity
- Data security and retention
Sertori Consulting Pty Ltd is committed to protecting your personal information through:
- Physical security: secure offices and locked filing systems
- Electronic security: password protection, encryption, and secure servers
- Administrative security: staff training and access controls
- Regular reviews: ongoing assessment and improvement of security measures
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. When personal information is no longer required, we securely destroy or de-identify it.
- Your rights and choices
Under Australian privacy law, you have the right to:
- Access your personal information that we hold
- Correct inaccurate or out-of-date personal information
- Request deletion of your personal information in certain circumstances
- Restrict processing where legally permitted
- Withdraw consent for marketing communications at any time
- Lodge a complaint about our handling of your personal information
To exercise these rights, contact us using the details provided in this policy. We may need to verify your identity before processing your request.
- Website privacy
When you visit our website
We may collect information such as:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address and location data (where permitted)
This information helps us improve our website and services.
Cookies
Our website uses cookies to:
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Deliver relevant content
You can control cookie settings through your browser, though this may affect website functionality.
Third-party services
Our website may use third-party services such as:
- Google Analytics (subject to Google’s privacy policy)
- Social media plugins
- Customer relationship management tools
These services have their own privacy policies which we encourage you to review.
- Marketing communications
We may send you marketing communications about our services if:
- You have consented to receive them
- You are an existing client and the communications relate to similar services
- We have another lawful basis under privacy law
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your preferences on our website
- Complaints and contact
If you have concerns about our privacy practices:
- Contact us first: Email [email protected].
- We will investigate: We take complaints seriously and will respond within 30 days
- External complaint: If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Legal requirements
- Technology
Updated versions will be posted on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
- Contact information
Sertori Consulting Pty Ltd
For privacy-related enquiries, please mark communications “Privacy Enquiry”.
This Privacy Policy was last updated in June 2025 and complies with Australian privacy law as at that date.
